Information We Collect

We collect different types of information depending on how you interact with our educational platform. Some information you provide directly, while other data is collected automatically as you navigate our services.

How We Use Your Information

Your data helps us deliver better educational experiences. We're not in the business of selling information – we use it to support your learning journey and improve our services.

We don't use your personal information for automated decision-making that would significantly impact your access to education. If our practices change, we'll notify you beforehand.

Data Sharing and Disclosure

We're selective about who gets access to your information. Here's the full picture of when and why we might share your data.

We don't sell, rent, or trade your personal information to third parties for marketing purposes. That's not our business model, and it never will be.

Your Rights Under Australian Law

Australian privacy legislation gives you significant control over your personal information. Here's what you can do.

To exercise any of these rights, contact our privacy team using the details at the bottom of this page. We'll need to verify your identity before processing requests – this protects your information from unauthorized access.

Data Security Measures

Protecting your information is something we take seriously. We use multiple layers of security to keep your data safe from unauthorized access, disclosure, or loss.

• Encryption: All data transmitted to and from our platform uses industry-standard SSL/TLS encryption
• Access Controls: Only authorized staff can access personal information, and only when necessary
• Regular Audits: We conduct security assessments and update our systems regularly
• Secure Infrastructure: Our servers are hosted in Australian data centers with physical security measures
• Staff Training: Our team receives regular privacy and security training

While we implement strong security measures, no system is completely impenetrable. If we experience a data breach that's likely to result in serious harm, we'll notify you and the Office of the Australian Information Commissioner as required by law.

Data Retention Periods

We don't keep your information forever. Different types of data have different retention periods based on legal requirements and practical needs.

After these periods expire, we securely delete or anonymize your information. Some data might be retained in anonymized form for statistical analysis and service improvement.

International Data Transfers

We primarily store and process data within Australia. However, some of our service providers operate internationally, which means your information might be transferred outside Australia.

When we transfer data internationally, we ensure adequate protection through:

• Using service providers in countries with substantially similar privacy laws
• Implementing contractual safeguards that require overseas recipients to protect your data
• Conducting due diligence on our international partners

You can request specific information about where your data is stored and processed by contacting our privacy team.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and understand how you use our services. Most of these are essential for the platform to function properly.

You can control cookie settings through your browser preferences. Keep in mind that blocking certain cookies might affect your ability to use some features of our platform.

Marketing Communications

We'll send you marketing emails only if you've opted in or if we have a legitimate interest (like informing existing students about new courses related to their studies).

Every marketing email includes an unsubscribe link. You can also manage your communication preferences through your account settings or by contacting us directly. Opting out of marketing doesn't affect essential communications about courses you're enrolled in.

Children's Privacy

Our educational services are designed for adults. We don't knowingly collect personal information from anyone under 18 without parental consent. If you believe we've inadvertently collected data from a minor, please contact us immediately so we can delete it.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a prominent notice on our website.

The "Last Updated" date at the top of this page shows when we last revised the policy. We encourage you to review it periodically to stay informed about how we protect your information.

Complaints and Disputes

If you have concerns about how we handle your personal information, please contact us first. We'll investigate your complaint and respond within a reasonable timeframe, usually within 30 days.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). You can reach them at: